“Above and beyond. This vacation has been a dream, from staff to rooms to restaurants. It was one of the nicest hotels I have ever stayed at. Beautiful and spacious suites and great view and balcony and tubs. Food was beyond amazing! Special thanks to Tatyana the manager who took such great care of us and our butler Nikki who were just as amazing. Can not wait to return!”

“The story is still quite related to this St. Regis, the training manager and the food and beverage department manager were just my classmates when they opened the business. They opened the wasteland before the opening of the business, and strive to make Sanya St. Regis the best hotel in Sanya. I had always wanted to live, and I did not have a chance for several years. Everyone knew that there were too many hotel choices in Sanya, and they did not experience it until they left. A few days ago it was finally empty and it passed. Just arrived at the door, looks like holding the Sinan Cup sailing competition. The occupancy rate of the hotel is quite high and it is very lively. There is no one to take luggage out of the car. I feel that I have nothing, I have my own hand and do not bother others. From the concierge to the front desk, no one led the route. This was not encountered by any of the St. Regis I had stayed in. I found my front desk position with my keen tentacles. At the front desk, a horizontal strip was drawn, meaning line up, OK, and quietly lined up. Suddenly, a few people who squatted a local accent, rushed forward and asked if their room was good. To the room card, no one in the front office had an orderly management for the queue, as if standing there in line People do not exist at all. At the beginning of the formalities, the front desk crashed for a long time and said: "Sir, your room has been arranged. It is a garden view room." I think, if you dare to love it, I will arrange a mortuary for me. My membership level is a P card, so let's mention it and say hello. I said that if you look at it, Platinum can give you a better grade. In fact, I am very shameless self-reported identity, cheeky to upgrade, of course, this is indeed a fact, I also admit. But at the front desk, the face that looked like it hadn't matured for a few years of tropical fruits. It made me feel that she absolutely couldn't help her. She continued to stay in front of the computer. Then there is something interesting. The front desk says that there is no suite today, or would you like to upgrade to a swimming pool or ocean view room? I said that the suite is gone. I think it is? She said: Absolutely no, you can not book. I said: okay, if you have this sentence, I took out the app and ordered a suite for her. The reservation number was also thrown at her. This section is very familiar with everyone. Although I did not appreciate everyone doing this to tear the front desk, I was already very angry at the time and I directed the sentence: You cannot book the suite. Only do it. Then came out a man, who was talking about piles of useless, and went inside, after a long time came out, two people you call me, I told you, a do not know what to do. I took it, and you went in to find someone who could do it. Then it took a long time to shout out a so-called manager-level person.managers, everyone understands, to deal with guests, especially members set again. As soon as you come up, first say that the suite is not available, it is not. If you want to use the booking of the suite you just booked, I can give you a villa. OK, I'm not stupid. How could I use that more expensive booking? He also admits that he was wrong. It's the system. He didn't close the suite. However, this has nothing to do with me. It is because you mistakenly put the house out and sold it. This leads to misunderstandings. As a result, a sea view was raised and I was given a 1,000 yuan hotel vouchers.”