“Can't get a hold of the hotel at all if you need to ask questions about a reservation. The 1-800# agents were rude and when I asked the agent how to get a hold of the hotel (to ask about the pool area and check-in), the agent told me I wouldn't be able to, but then couldn't answer my questions. The hotel itself was a bit outdated and the water that came out of the tub in the bathroom was yellow 🤢 The location was beautiful and right on the beach with a private path straight into the sand. EVERYTHING was key-card entry! While it made us feel safe, but also super annoying when carrying luggage in the elevators, due to needing a key card to go to ANY individual floor. During snow-bird season, it's filled with seniors/families staying at their timeshares for extended periods of time, which meant a lot of the things close early and the common areas were empty at night. We ate at the poolside bar and grill and the gentleman working were SUPER sweet and accommodating. Food was just regular (pricey) bar food, but great for a quick meal. 10 min before checkout, I wasn't feeling well, I called the front desk and asked if we could checkout 15 min late so I didn't have to rush. The front desk just said "no" and that they were fully booked so we had to be out immediately- 2 min later housekeeping was at the door so we had to hurry. Housekeeping seemed very understanding which was appreciated. I feel like for the price, you are absolutely paying for the amenities and location, so if your only staying 1 or 2 nights, don't waste your time as there are cheaper hotels in the area with better service (but less amenities).”

“Lied and said our room sleeps 8 when there are only 2 beds. I'm not sure how Marriott thinks we are sleeping but we don't go that way. Guess I'm not woke enough for their rooms. Totally misleading description. Front desk not helpful at all. Rooms smaller than what we have stayed in past years in this exact resort. Probably shrunk the rooms to get more lock off units. Not sure why a room that sleeps 8 also only has 6 of everything like plates, bowls, and mugs. Can Marriott not spring for 2 more of each? Also, love the amazing view of the parking lot my room has on all sides. Reminds me of a nice low grade shopping mall. The beds feel like a slab of concrete with completely flat pillows. Wish I had an air mattress to sleep on. Disappointing. Dont stay here. I won't be back”